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Redefine

customer experience

in the connected era

AI & Analytics
February 17, 2018

9 steps to building an usable dashboard

So you are ready to build a dashboard for your audience. How are you going to make it relevant that they start using it immediately? How are you going to make it actionable that they start wondering how they managed without one? We have brought the key concepts towards a…

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Digital Experience
February 12, 2018

5 Reasons Why You Shouldn’t Be Comparing Progressive and Native Web Apps

Instagram, Twitter, Quora, Amazon, Google Sheets, right from shopping and banking to working and eating, every service you could need comes wrapped in a neat mobile application these days. But, as a developer, you desire the best tech that can also drive ROI for your project. And, that’s where you…

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AI & Analytics
February 3, 2018

Customer Buying Cycle and How Chatbots can help?

Humans figured out trade early on by 3000BC and their water-bound missions attest to this fact. Even then, there were ideas about how to treat customers. There is but one rule in customer service: your customer should like every part of exchange with you, be it before, during or after…

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AI & Analytics
January 30, 2018

How AI is poised to disrupt 5 industries in the next decade?

“Everything we love about civilization is a product of intelligence, so amplifying our human intelligence with artificial intelligence has the potential of helping civilization flourish like never before – as long as we manage to keep the technology beneficial.“ - Max Tegmark, President of the Future of Life Institute. AI already impacts…

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Digital Experience
January 25, 2018

A must-look-at list for ecommerce to stay ahead of changing trends

The new year brings with it new technological advances, new trends, new stories. For every industry, predicting the shift in trends and staying ahead of them is the only way to survive and thrive in the changing world. Ecommerce as we see now has gone beyond selling something to building…

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AI & Analytics
January 24, 2018

Turn your data in to Smart Data

Each one of us have a minimum of 2 email ids, 1 Facebook Account and 1 Linkedin account. Twitter, Instagram, Pinterest and what not? Statistics say that 2.7 Zetabytes of data exist in the digital universe today. Suffice it to say, we generate huge amounts of data everyday. Most of…

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AI & Analytics
January 18, 2018

3 Steps to Customer Retention with Analytics

No business can be successful without a solid customer base. Customers are the driving force of business. Any business owner can tell you that customer retention is a low-hanging fruit but not customer acquisition. Understanding how you to lose your customers is the key to creating loyal ones. Customer retention…

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AI & Analytics
January 16, 2018

AI & ML – A Rear View

The buzz words AI(Artificial Intelligence), Big Data and ML(Machine Learning) opened new doors for businesses to make informed decisions and improve customer experience. We take a rear view at some of them today. Uber: Uber sits between drivers on one side and riders on the other. So for creating an…

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AI & Analytics
January 10, 2018

Become your own Branding Expert with AI

When I think of branding, what stands out for me is my credit card provider. The card is just like any other card and there are usual hitches during usage but if I have to call their customer service for any issues, the attention and courtesy I get is way…

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