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customer experience

in the connected era

AI & Analytics
December 13, 2017

6 Questions to ask yourself before you build a chatbot

Chatbots are getting more popular with many businesses and there is no denying that they are great attention seekers. Chatbots has enormous potential in delivering a great customer experience and help you offload some of the monotonous work to capable bots. If you are about to take the plunge, ask…

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AI & Analytics
December 6, 2017

Chatbot Ethics and why every business should follow it?

The world is spinning faster these days. Speed in customer service is the need of the hour and businesses are employing all available technologies and processes to cope up with the customer need. Chatbots are an effective way of automating customer service and freeing up valuable resources for other important…

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Digital Experience
November 26, 2017

Will The Digital Marketing Trends Change In 2018?

Thinking of next year's digital marketing strategies, every advertising agency out there has already started planning their future plans. SEO and email marketing are still largely popular, but there are new, low competition markets ready to be explored. Check out what’s going to happen next year in the world of…

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Digital Experience
November 17, 2017

E-commerce in Emerging Markets

The global landscape of e-commerce is evolving rapidly as it continues to soar in the emerging markets. The rise in internet access, expanding incomes and the use of smart phones in emerging markets has been the main driver for e-commerce growth. The graph below(Source:eMarketer) shows these increasing trends. If the…

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Cloud & Security
November 13, 2017

6 things to know about Cloud Security & Acceptability

So you are wondering if you should shift to cloud after seeing the negative publicity from security professionals...Yes, they have been a bit strong on the subject. There are valid and real security concerns but we are trying to equip you to evaluate cloud security and acceptability as a part…

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Water Cooler
October 31, 2017

Bitcoin Vs Ethereum

Lately it seems money has been growing on the internet. Yes, we live in the age of digital currencies, with crypto currencies rising within the decade. Yet, already there are more than 800 crypto currencies in the market and at least one new currency almost everyday. As we embrace the…

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AI & AnalyticsAI_Stats
October 20, 2017

10 Startling Stats about the Business of Artificial Intelligence

Siri... "Here I am" "Call Lola" "Which Lola? Lola Landline Lola Mobile" "Second one" "Calling Lola Mobile" Artificial Intelligence is here and it's going to stay. In the sphere of business, AI is poised to deliver a transformational impact. Though it is already in use across thousands of companies, we…

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AI & AnalyticsAI_Chat Boats
October 1, 2017

8 reasons why you should AI-automate your customer service

Word travels faster than light these days over the web. Customers today are picky, edgy and vocal about it too. Combine them both and you have a combination which can make or break your business in minutes. When such is the case, is it wise to go for automation in…

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Water Cooler
September 15, 2017

Cryptocurrency for dummies

What is it? Crypto meaning secret or concealed, there is nothing secretive about crypto currency contrary to the name. They are digital currencies that have no physical form. Beyond the noise and press coverage, they are just entries in a database. So every transaction here is traced by a code.…

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