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AI & Analytics
March 1, 2018

Challenge accepted!

One of the big reasons for chatbots being hailed as the future of business and customer communication is that they can save a lot of money, while reducing effects of human agents. Chatbots, which are leading lights for the humanisation of technology for various purposes, can improve various aspects of…

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AI & Analytics
February 26, 2018

Looking ahead to prevent future chatbot troubles

The world is moving towards a user experience that is more chat-driven, with the final goal being to humanise technology to make communication with robots (or chatbots) easier, and by extension our tasks simpler. As of 2017, according to a survey by HubSpot, 27 per cent of consumers around the…

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AI & Analytics
February 22, 2018

Trust key to striking balance between security and convenience

While chatbots are slowly been accepted into the fold by many industries, there is one field that will have to deal with this new relationship with quite a lot of savvy. There will come a time when users can check their bank balance via Twitter or Facebook, what with banks…

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AI & Analytics
February 17, 2018

9 steps to building usable dashboards

So, you are ready to build a dashboard for your audience. How are you going to make it relevant that they start using it immediately? How are you going to make it actionable that they start wondering how they managed without one? We have brought the key concepts towards a…

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AI & Analytics
February 3, 2018

Customer Buying Cycle and How Chatbots can help?

Humans figured out trade early on by 3000BC and their water-bound missions attest to this fact. Even then, there were ideas about how to treat customers. There is but one rule in customer service: your customer should like every part of exchange with you, be it before, during or after…

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AI & Analytics
January 30, 2018

How AI is poised to disrupt 5 industries in the next decade?

“Everything we love about civilization is a product of intelligence, so amplifying our human intelligence with artificial intelligence has the potential of helping civilization flourish like never before – as long as we manage to keep the technology beneficial.“ - Max Tegmark, President of the Future of Life Institute. AI already impacts…

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AI & Analytics
January 24, 2018

Turn your data in to Smart Data

Each one of us have a minimum of 2 email ids, 1 Facebook Account and 1 Linkedin account. Twitter, Instagram, Pinterest and what not? Statistics say that 2.7 Zetabytes of data exist in the digital universe today. Suffice it to say, we generate huge amounts of data everyday. Most of…

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AI & Analytics
January 18, 2018

3 Steps to Customer Retention with Analytics

No business can be successful without a solid customer base. Customers are the driving force of business. Any business owner can tell you that customer retention is a low-hanging fruit but not customer acquisition. Understanding how you to lose your customers is the key to creating loyal ones. Customer retention…

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AI & Analytics
January 16, 2018

AI & ML – A Rear View

The buzz words AI(Artificial Intelligence), Big Data and ML(Machine Learning) opened new doors for businesses to make informed decisions and improve customer experience. We take a rear view at some of them today. Uber: Uber sits between drivers on one side and riders on the other. So for creating an…

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