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AI & Analytics Concerns about Conversational Analytics and Why They Shouldn’t Be Left  Unattended
May 8, 2018

Concerns about Conversational Analytics and Why They Shouldn’t Be Left Unattended

In this digital world, everything is data based. Be it a simple Google search or your usage of a particular app, it predicts so much about your preferences that can be used to further generate ads specific to your needs and requirements. With more people turning to instant messaging apps, Conversational Analytics is gaining…

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AI & Analytics What Does the Near Future of Analytics & Insights Hold?
May 3, 2018

What Does the Near Future of Analytics & Insights Hold?

Have you ever wondered why you see so many ads relating to your previous searches pop-up time and again when you are using free apps? What’s the secret? How does your smartphone or computer know or remember where you had been? This is where Analytics and Data Science comes in.…

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AI & Analytics Bye bye clicks, hello hi bots
March 22, 2018

Bye bye clicks, hello hi bots

At a time, when talk about the usefulness and effectiveness of chatbots is dominating the landscape, it is perhaps pertinent to ask this question: If chatbots do find their way into the daily activities of society, what will happen to websites and mobile apps? For chatbots can do the same…

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AI & Analytics Personality trumps, be it humans or bots
March 19, 2018

Personality trumps, be it humans or bots

Let’s look at this number: 60.5 million Americans used Siri (iPhone), Cortana (Windows) or another virtual assistant at least one a month in 2017. That is a huge number, and one that indicates the growing influence of artificial intelligence, and more specifically chatbots, in today’s society. This holds true not…

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AI & Analytics Challenge accepted!
March 1, 2018

Challenge accepted!

One of the big reasons for chatbots being hailed as the future of business and customer communication is that they can save a lot of money, while reducing effects of human agents. Chatbots, which are leading lights for the humanisation of technology for various purposes, can improve various aspects of…

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AI & Analytics Looking ahead to prevent future chatbot troubles
February 26, 2018

Looking ahead to prevent future chatbot troubles

The world is moving towards a user experience that is more chat-driven, with the final goal being to humanise technology to make communication with robots (or chatbots) easier, and by extension our tasks simpler. As of 2017, according to a survey by HubSpot, 27 per cent of consumers around the…

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AI & Analytics Trust key to striking balance between security and convenience
February 22, 2018

Trust key to striking balance between security and convenience

While chatbots are slowly been accepted into the fold by many industries, there is one field that will have to deal with this new relationship with quite a lot of savvy. There will come a time when users can check their bank balance via Twitter or Facebook, what with banks…

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AI & Analytics 9 steps to building usable dashboards
February 17, 2018

9 steps to building usable dashboards

So, you are ready to build a dashboard for your audience. How are you going to make it relevant that they start using it immediately? How are you going to make it actionable that they start wondering how they managed without one? We have brought the key concepts towards a…

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AI & Analytics Customer Buying Cycle and How Chatbots can help?
February 3, 2018

Customer Buying Cycle and How Chatbots can help?

Humans figured out trade early on by 3000BC and their water-bound missions attest to this fact. Even then, there were ideas about how to treat customers. There is but one rule in customer service: your customer should like every part of exchange with you, be it before, during or after…

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