Today, it seemed impossible to separate work from personal life, largely because of telephones. When Whatsapp arrived, we shared our number around the world, making it impossible to distinguish between personal and work matters. But companies were missing out on a great tool for communicating with their customers. That’s why many companies are joining the innovative Whatsapp Business application, which provides the opportunity to separate work from private life.
With this new technology, the company will be able to send personalized information about its products or services. You can also make announcements about the status of your order or reminders of appointments or events. In addition, we will have other features such as sending automatic messages or have message statistics.
A clear example in which a business can benefit from the functionalities of Whatsapp Business is in the parcel transport sector. Normally, when a package is shipped, the carrier provides a delivery date. The problem is that very wide time slots are often given as a reference and often, for reasons beyond the company’s control, shipments may be delayed longer than expected. With this technology, the carrier can easily communicate with the customer. This benefits both, as the customer does not have to spend all day waiting for the package and the company ensures a lower probability of failed delivery.
But not all that glitters is gold. One of the biggest drawbacks that Whatsapp Business has is that it is not yet available on Apple-branded cell phones. Another problem that can be seen is that for the application to work, the mobile phone must be switched on and connected to the network constantly to receive and send messages. Although the biggest disadvantage of this technology is that you can not use a phone number that you have already used for the usual Whatsapp application, making it necessary to purchase a new phone line. And despite having a mobile phone that allows the entry of two SIM cards, it is impossible to use both WhatsApp applications at the same time.
This is where thanks to a virtual international phone number this problem is solved. A virtual number is a phone number like always, except that it is not subject to any physical cell phone, as it works through the cloud with the latest in WebRTC technology, which allows you to make and receive calls from any smartphone, tablet or computer.
Here are some of the benefits of using Whatsapp Business integrated with a virtual phone number:
1. Separate work and personal life
You can configure the application to use the work number and the personal number at the same time or disconnect one of them. You will have no distractions during your working hours and you will not receive annoying work messages during your break.
2. Use it anywhere and on any device
You can use Whatsapp Business wherever you are, you just need to be connected to the network. It is very useful for employees who work from home or workers who are constantly on the move, traveling to other cities or other countries. You can also decide if you want to make or receive calls on your cell phone, computer or tablet.
3. Low cost
The Whatsapp Business application is completely free and can be downloaded from the Google Play Store. The rates for virtual numbers are very cheap and in addition, you can enjoy many features such as queues, voicemail, call recording, statistics, …
4. National or international presence
You have many options, with an international virtual number you can choose a number of the city, state or country that best suits your company. So, when a user sees your number in Whatsapp Business, you will show a professional and international image. If, for example, your offices are in the USA, but you have clients in the UK, you can have a virtual phone number United Kingdom. This will give more security to your foreign clients, and you will offer an international image of your company.
In short, Whatsapp Business offers you the possibility of having a fluent conversation with your customers. Thanks to this incredible advance in customer service, you’ll stand out from the competition and your customers will talk wonders about your company. In addition, its integration with a virtual phone number will allow you to protect your personal number, being able to have two lines in the same device without mixing them.
At last, you can rest easy!